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FAQ

My Fubar4 (plus) is not working on Windows-7

Very easy solution ! Go here and download the driver


What power plug do you supply ?

We are Firestone Audio EUROPE and we supply all devices with EUROPEAN power cables, for the country we ship to. Although in the marketing pictures you see USA cables, we will ship you a European power cable that you can just plug in your 220V/230V AC (50Hz) Wall socket. So relax ! You can use the equipment right out of the box.


How do you ship to me ?

Please read all about his here
Be sure to follow our advise for fast & easy delivery !


How much is the shipping cost ?

The shipping cost to your country is listed when you are making your order on-line. Please don't worry about this, because BEFORE you make your order FINAL, you can still decide to cancel the process. So you are never stuck with cost that you do not want. The shipping cost that we charge is actually not even "cost" but lower. We take a piece of the cost for our account. We hope this makes it easier for you to buy our equipment.


Who are you ? Where are you ?

Our company name is PIMZOS - Technical Trading Company and we do brand marketing & distribution for Europe. We are the official European outlet for Firestone Audio Taiwan, appointed by Firestone Audio Taiwan itself ! Our company is a very well established technical trading company in The Netherlands. We exist since the year 2000. You can read all about us and see our location here. Our aim is to satisfy our customers 100%. Buying with our company is safe and secure and you can always count 100% for a fast and secure delivery by a quality parcel service, door to door to your address. Read all about our shipping details here.

If you are not very acquainted with buying goods "on-line", let us assure you it is nothing scary !There are just “real people” here, (during office hours) and we see your order coming in. Then we will handle your order with great care. If you put in an order and/or if you have questions, just contact us here.


Do you have a return policy ?

Yes, we have a return policy !
You can return a product within 14 days after receipt.
But please.... Also make our life easy.
Always make sure
you know what you are buying BEFORE you buy ! If you are not sure about something, first ask us. We will be happy to answer all your questions very fast, most of the time within 24 hours, by email. You can ask questions about products here.

See this section for more information about our return policy.


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