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Info for EU Customers

Shipping your order

We work with TNT Parcel Service (Royal Dutch Parcel POST)
This is a high quality European parcel distributor that is delivering your parcel low-cost at reasonable speed.


 

Our RULES for delivery !

Somebody must be PRESENT at the delivery address !
Only give a delivery address were people are present to open te door and take the parcel.

Your order will be delivered by Parcel Courier. The parcel will not fit thru your mailbox. The courier steps out of his car and will ring on your door to deliver the parcel. When you take receipt of the parcel, you have to sign for receipt. If there is nobody home, the driver will go away and the delivery will not take place. They only come back 1-2 times.


For Fast & Easy Delivery

If you are not at home, give your work address as delivery address.
Give a delivery address be of somebody else that is home all the time. (friends, parents, neighbours, etc)
Make arrangements with your (near) neighbours
Contact us by e-mail if you have any doubts
Important : For customer who live in apartments that have a locked front door with a door-code, we need the door code ! We see this a lot in cities like Paris and Brussels ! The courier can not deliver the package.

For payment we accept :

Credit Card on-line handling by PayPal (very safe and very Secure !!!)
If you really hate on-line handling of your card, we can also do it manually at our office. Please e-mail us and ask for our credit card fill-out form. Then you can FAX this back to us.
iDEAL transaction. (only for The Netherlands)
Pre-Pay by Bank Transfer. We send you a proforma invoice by e-mail with our banking details. You pay by electronics banking. At receipt of your payment we ship to you.

VAT and your order

All pricing on this website is including 19% VAT.
We have to follow the European VAT regulations
In our webshop we have 2 options for on-line credit card processing.
Read carefully below :

If you are a private-person (not a company)
Please choose : PayPal/Credit Card
Now you can immediately pay on-line, including 19% VAT

If you are a company in the EU (Except Dutch companies) or outside EU :
Please choose: PayPal/Credit Card (Master/Visa) *** NO VAT/BTW ***
We will send a manual payment request via the PayPal network. Please wait for this.


Thanks for buying at our European Webshop ! To contact us, click here
If you have any questions, please don't hesitate, and call us. We speak Dutch, English and a bit of German. If you want to order, just call us on: +31-174-520510 or send us an e-mail on : info@firestone-audio.eu


How to order / Terms & Conditions

About Us How to order Info for EU Customers Terms & Conditions Service & RMA Site Map